Grab's Product Content Glossary - Payments & Lending
Goal: To ensure consistent, inclusive, and accessible terminology across Grab's products and channels.
Amid the expansion of our Payments and Lending products across Southeast Asia, it became apparent that similar product terms were being used differently. For a seamless and scalable user experience, I conducted an in-depth audit to identify gaps and inconsistencies to provide teams with a shared understanding of Grab's products and channels.
APPROACH
Structure the information architecture (IA) of the Glossary such that
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Product terms are labeled and effectively classified based on their languages or regions for easy way finding.
MY INPUT
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Consulted localisation specialists to adapt terms for different languages and regions based on use cases.
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Analysed aspects such as character length, symbols, placements, cultural taboos, and no-gos for each product term.
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Collaborated with Country Legal and Compliance Regulatory teams on standardising currencies, VAT, fines, initialisms, abbreviations, icons, offers, time zones, and symbols in accordance with our licensing guidelines.
IMPACT
The glossary evolved into a dynamic document, capturing all the distinctive terms and phrases within Grab's financial and technology domain.
It served as a single source of truth to reduce errors and foster consistent communication within the organisation. This empowered all Grab Financial Group stakeholders with quick and effortless access to essential information.
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REFLECTION
The resulting glossary was integrated into our Design Systems for easy access and visibility.