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Payments and Lending Glossary

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THE GOAL
Amid the expansion of our Payments and Lending products across Southeast Asia, it became apparent that similar product terms were being used differently. To avoid confusing users, I created a glossary that defines everything clearly for all teams.

MY ROLE

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  • Organised for Easy Wayfinding: The glossary is structured such that product terms are labelled clearly and grouped based on language or region. This includes character length, symbols, placements, cultural taboos, and no-go for each product term. 

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  • Relationships Made Clear: The content categories are organised intuitively, showing how different products relate to each other. This helps stakeholders easily discover relevant information.​

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  • Collaborated with Country Legal and Compliance Regulatory teams on standardising currencies, VAT, fines, initialisms, abbreviations, icons, offers, time zones, and symbols in accordance with our licensing guidelines. 

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IMPACT
The glossary evolved into a dynamic document, capturing all the distinctive terms and phrases within Grab's financial and technology domain.
 
It served as a single source of truth to reduce errors and foster consistent communication within the organisation. This empowered all Grab Financial Group stakeholders with quick and effortless access to essential information.

Payments & Lending glossary

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RESULTS

The glossary was integrated into our Design Systems for easy access and visibility.

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